Please read the terms and conditions carefully before completing a booking with Zanzibar Tours.

By using our website and service and when booking, you agree to the terms and conditions as explained in this section. Please also read the privacy policy, disclaimer and cancellation policy on our website, which provides you with more information about how we collect, us and disclose your personal information, what kind of issues Zanzibar Tours cannot be held liable for and which terms and conditions apply to you when wanting to cancel a booked activity or tour. If you don’t agree with our terms and conditions and our privacy policies, we kindly ask that you don’t use our website.

We will update our terms from time to time and the latest version will appear on our website. By using the service after any changes have been posted, you agree to the new terms. The alternations of the terms only ensure we can provide you with even better service.

  1. Your account

To book any of our services, you will need to create a personal account with us. You need to have a minimum age of 18 years to create an account. If you are over 13 but under 18 then you can register to use our services only with your parent or guardian’s permission. The responsibility of your accounts lies with you, and we kindly want to ask to make sure the details you provide are correct, so we can successfully fulfill any booking. Also, it is your responsibility to ensure your password is safe and secure. In order to ensure this, we advise to change your password regularly. You are also responsible for all activity that takes place on your account. If you think your account is being used by anyone else, please contact us immediately. If we believe your account has been compromised, we may suspend your account and we will contact you to try and resolve the problem.

  1. Scope of our Service

The website of Zanzibar Tours is an online platform that allows third-parties to display their products only after confirmation of cooperation, and on which you as a customer can make a reservation for any of the displayed services. By booking any of the offered services with Zanzibar Tours, you enter into a direct (legally binding) contractual relationship with the supplier with which you make a reservation. From the point at which you make your reservation, we act solely as an intermediary between you and the supplier, transmitting the details of your reservation to the relevant supplier(s) and sending you a confirmation email for and on behalf of the supplier. As we depend on the information provided by third-parties, we cannot guarantee that the provided information on our website is 100% accurate, complete and correct, even though we try our best to keep the site up to date, nor can we be held responsible for any errors (see our Disclaimer for more information on this topic). Our service is made available for personal and non-commercial use only. Therefore, you are not allowed to resell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, reservations, tickets, products or services available on our platform for any commercial or competitive activity or purpose.

  1. Prices and special offers

The prices on our website are highly competitive. Being a local company, Tours Mauritius has a broad range of contacts allowing us to offer the tours at such prices. All prices are displayed including VAT/sales tax and all other taxes (subject to change of such taxes), unless stated differently in the information of the service. Prices of the displayed product are per person or group and subject to validity as indicated on the website, if applicable. Sometimes cheaper rates are available on our website for a specific product or service. These offers may carry special restrictions and conditions, please check this prior to fulfilling your online booking.

  1. Privacy Policy

Zanzibar Tours is highly concerned with your privacy. Please read our privacy policy to obtain more information on how we use and protect your provided personal data.

  1. Credit Card and Currency

Online payment on Zanzibar Tours is done via an outsourced payment gateway, allowing you to make use of your credit card, being either Mastercard or VISA.  Under no circumstances will Zanzibar Tours be liable for any kind of commission that your bank might charge you specifically. Payment can be done in euros or dollars. By booking a service at our website, you guarantee that the credit card details you provide are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the costs. After you have placed your order, your credit card will automatically be debited with the full amount. Once we at Zanzibar Tours have received the payment, you will be send an automated booking confirmation email. This email must be printed and presented at the day of your booked activity.

  1. Secure Online Payment

When booking your product with Zanzibar Tours, you are guaranteed of booking in a safe and highly secured environment. We have made the protection of your personal data, including your payment information, our biggest concern and take protection of this information very seriously. Our payment system is designed in such a way that no other parties besides Zanzibar Tours and our payment gateway company can obtain the payment information provided.

  1. Booking Confirmation

Once you have completed your booking and payment, you will receive a booking confirmation in your email inbox. This confirmation will be send immediately after the purchase have been fulfilled and has entered the system of Zanzibar Tours. Upon arrival at the place where your booked service takes place, you are kindly requested to show a printed version of this confirmation. If you do not receive a confirmation e-mail you need to contact Zanzibar Tours. Our Booking Confirmation e-mail will serve as proof of valid purchase and will contain relevant information about the purchase and particulars of the services concerned. We would like to ask you please read through this confirmation email to make sure all information is correct.

  1. Disclaimer

Please read the details of our disclaimer in the disclaimer section of our website.

  1. Intellectual Property Rights

The provided content on the Zanzibar Tours website has been created by and is owned by Zanzibar Tours. We have all exclusive rights of the design and feel (including the infrastructure) of the content and provided information and material. Other external parties are not allowed to copy, link to, publish, promote, utilize, or otherwise use the content without written permission by Zanzibar Tours. Any unlawful use or any of the aforementioned actions will constitute a material infringement of our intellectual property rights.

  1. Application Law & Arbitration

This agreement shall be construed in accordance with and governed by the laws of Zanzibar. The parties irrevocably consent to the exclusive jurisdiction of the Zanzibar Courts for purposes of any proceedings relating to this Agreement and waive any objection to the convenience of any such court. Any provision of this Agreement, which is prohibited or unenforceable, shall be ineffective only to the extent of such prohibition or un-enforceability, without invalidating the remaining provisions hereof.

  1. Customer’s behavior

As a customer of Zanzibar Tours, you are responsible for you and your party’s/group actions and you are expected to respect your environment and other people around you. All suppliers have every right to terminate your tour or activity in the event of vandalism, violence or any other misbehavior as interpreted by them. In the case of termination due to the customer’s inappropriate behavior, the customer will lose any right of refund. In the event of damages or loss at the site of the activity caused by you or those accompanying you, you will be responsible for payment. In the case of some extreme activities, suppliers will request the clients to fill in a waiver form. When not filling in this form, you cannot take part in the booked activity and lose your right of refund or compensation.

  1. Fitness and medical conditions

On the website of Zanzibar Tours any required fitness or medical conditions that you need to comply with are stated in the section of that particular activity. We cannot guarantee that this information is 100% accurate and error-free as we do not provide medical advices (we are not medical experts). All clients should consult their own physician in the case of doubt whether to take part in an activity or tour and are held liable for any health issues occurring during or after the booked activity. Please check whether the tour of your interest comes with any restrictions or limitations prior to booking the tour. Zanzibar Tours encourages all clients to seek their physician’s advice regarding necessary or advisable vaccinations, medical precautions, or other medical concerns regarding the entirety of the clients’ travel with Zanzibar Tours. In case the clients would not be able or would be prevented from participating or completing the activity/tour/package or any other service due to physical limitation or due to medical condition, Zanzibar Tours has no liability to the clients for any cost or damage which they incur.

  1. Complaints and problems

In the unfortunate event that you have a reason to complain or in the case you experience any problems with your trip, activity or attraction, please contact your supplier immediately so that any needed actions can be taken straight away to remedy the problem. If you however remain unsatisfied, you need to write Zanzibar Tours within 28 days after completion of the activity, providing us all details of your complaint. We will then do our best to resolve the problem effectively and we will try to get full compensation from the supplier in question. If you cannot follow this complaint policy, you will not be able to claim the compensation on your behalf and are not entitled to the same compensation as you would have otherwise obtained.

  1. How to contact us and further information

If you have any feedback, questions or complaints or any requests for technical support, then please go to our contact page to get into contact with Zanzibar Tours.