We at Zanzibar Tours understand that our customers would like to know what happens with the information they provide and how we treat that personal information. This privacy policy addresses these concerns into detail. Even though we might update our privacy policy from time to time to ensure even better privacy standards, we can assure you as our valued customer that the security of your personal details will remain our top priority. This privacy policy focuses on the usage of provided personal information upon booking at the Zanzibar Tours website, upon which you consent to the data practices as described in this statement. This privacy policy forms part of and should be read in conjunction with the terms and conditions on our websites and any additional terms you are provided within relation to our services.

We collect information about you when you buy or use any of our services. We may share this information within the company, so we can provide the services you book and manage your account. We will only use the information we collect for the purposes of enhancing your Zanzibar Tours experience, providing you with a more personalized service and improving the level of our services.

Our policy

Zanzibar Tours takes every precaution to protect the privacy of our users. When submitting personal information upon making a reservation on our website, your personal data is protected both online and offline. At the Zanzibar Tours website, we do not collect personally identifiable information from you unless you provide this information voluntarily and knowingly.

How does Zanzibar Tours use your personal data

To provide you with the highest service and to ensure every booking is done successfully, we will ask you for your personal information time to time. In order to ensure the integrity of your personal information, all of your data is stored in our secure databases. Personally identifiable information about you that we at Zanzibar Tours may collect includes your e-mail address, name, home or work address or telephone number, depending on the relevance of this data to fulfilling your booking. We recognize it as our responsibility to treat your provided information with the highest care and will, just like any other travel agency or tour operator, collect, use and disclose your personal information with the aim to serve our clients with the best service.

 

What kind of data is collected

At Zanzibar Tours, we collect two different types of data: the information you provide us and the information we automatically collect. Upon making a booking, you will have to provide us with personal data, so we can successfully fulfill your booking and deliver the highest service to you as our valued customer. This information includes your name, private/business email, postal address, telephone or mobile number and credit card details. We may ask for other information that relates to the service you are using or ordering. When contacting us directly we may ask for this type of information to confirm your identity and to look in our database in order to answer you promptly.

In addition, we will automatically collect information when you use our services, such as the amount of time you spend online, the channels and devices you use to access our website, the website pages you visit, or when you make a call the number, destination and length of your call, which we need to help manage our network.

How do we make use of cookies

When you visit our websites or use our mobile applications, we may collect and process information about your usage of these by using “cookies” and other similar technologies to help us make improvements to the websites and to the services we make available. The primary purpose of cookies is to collect the needed information to give you service that is personalized and provide you with convenience to save time. Cookies can for example help you recall specific information on subsequent visits. When you make use of our online services, we can collect information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as search results, and other personalized content. If you wish not to provide us with this type of information, most mobile devices allow you to turn off location services. Also, you can opt for not allowing us to make use of cookies once arriving at our website. It might be good to know that a cookie can’t read data off your hard disk or read cookie files created by other sites. The only personal information a cookie contains is the information you provide yourself.

What information do we share with third party partners

At Zanzibar Tours we wish to offer you the right collection of tours and activities available in Zanzibar. In order to provide you with a great choice of possibilities, we cooperate with third parties offering tours and activities, which have all been carefully selected. The parties may, in the course of their duties, have limited access to personal information we hold. We guarantee you that we only share the relevant information provided by you during the booking process of the attractions and will do so only in order to ensure the successful fulfillment of the excursion or activity.

Security

We at Zanzibar Tours are committed to ensuring that your information is secure. As we believe your information should be protected both online and offline, we make use of several physical, electronic and managerial procedures to secure all your data we have obtained. Zanzibar Tours makes use of a certified encryption system, allowing you to be free of any worry during your online shopping. Even though we have taken the best measurements possible, we cannot guarantee 100% security as we depend on an online environment.